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X Travel Consultant/Specialist – German Speaking in Prague, Czech Republic

X Travel Consultant/Specialist – German Speaking in Prague, Czech Republic

DREAM JOB QUICK INFO

Location/Region/Country
Prag, Tschechien
Job category
Service & Sales / Tourism
Job start
from 2. September 2024
Job duration
Unlimited
Work model
Fulltime
Vacancies
4

Your tasks

These activities await you

As a passionate, experienced travel consultant, you will be at the forefront of Hurtigruten-customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

As a passionate guest advocate, you will maintain regular contact with customers/guests and suppliers throughout to ensure total satisfaction, on both inbound and outbound calls and emails.
As an effective salesperson, you have demonstrable, effective sales consulting techniques to understand customer needs, effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.
Passionate about continuous improvement, you will continuously monitor and communicate guest feedback, and proactively improve processes and documentation in collaboration with global colleagues. You will also identify, escalate, and resolve any client complaints quickly and efficiently.
As a passionate explorer, you will offer expert advice and personal recommendations on enhancements to guest experience, whether through suite experiences, upgrade packages, excursions, or pre- and post- trips.

The Benefits

This makes your work particularly attractive
Free advanced training

Sales commission

Amazing staff rates for our own voyages

For ten years I’ve been motivated and supported to try different roles and grew into the role of Expedition Leader. Together with the team on board, we aim to give our guests a journey of a lifetime.”

Tessa van Drie, Expedition Leader

Your Skills

What you should bring along for prerequisites

You are a passionate, experienced travel consultant who will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service, to both our B2B and B2C customers, seeking an unforgettable life-changing experience, converting, and retaining them throughout their guest lifecycle.

German language skills requirements are that you can you speak and write to a minimum business C1 level.
An experienced travel consultant professional with proven previous customer service experience in a sales environment and/or travel/cruise industry along with experience of working with KPI’s and towards sales targets.
Good numeracy to understand a guest’s budget constraints, company policies and cost drivers, and commercial levers.
Possess drive and energy to reach and exceed specified sales goals.
You have demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
Passionate about customer care, you are willing to be available for crisis training and on-call support if/when required.

Job Location

You will work here

Prague offers you a fascinating mix of historic architecture, picturesque alleyways and vibrant culture.

This position is onsite at our office in Prague’s city centre, DOCK IN FIVE.

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Important info regarding the application

Are you interested in working in a vibrant and culturally rich city while providing Hurtigruten travelers with unforgettable experiences in stunning landscapes?
Then apply now.

Application Documents

What you need for your application
CV
Video – if possible
Kontakt für Rückfragen / contact

Brit Pannel

People Experience Specialist

Hurtigruten

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